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What is employee experience?

Last month I was a Judge at the Employee Experience Awards. This got me thinking, what really is employee experience and why does it matter? Defining employee experience Predictably, organisations with a highly engaged workforce are more profitable than those with low employee engagement. Employee experience has shown to be a vital part of any business strategy designed to drive productivity and performance. The data driven revolution has enabled businesses to understand their people – who they are, where they are, what they want and where they want to go. With digital advancements, companies can now provide content that’s relevant, informative, exciting and delivered through innovative channels in a way Read more

We all know that organisations are having to be more agile, innovative and productive than ever before to compete in a business landscape where the only constant is change. One solution offered to boost productivity and competitive advantage is employee engagement. In 2017, Gallup reported organisations with engaged employees outperform those with poor employee engagement by as much as 17 percent in terms of productivity and 21 percent in terms of profitability. Of course, the notion of employee engagement has been with us for some time – William Kahn coined the term in his influential 1990 study. However, in the current productivity-focused environment, the term is finding more and more Read more

Less noise, more impact blog

Six months ago Caburn Hope started working with a large pharmaceutical to transform their employee experience. The pharmaceutical in question plays a vital role in society and the innovative work they carry out improves the lives of millions of people. In such a fast-paced, matrix organisation, the UK Colleague and Community Engagement team had become aware that colleagues were being overwhelmed by communications, which were being received from various parts of the business at the same time. To identify where communication could be streamlined and made more effective, we carried out a detailed communication review. A representative portion of UK employees were invited to complete a survey using Caburn Hope’s Read more

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